As the name suggest, Advance payment option allows you to book your transaction by paying an initial booking amount depending upon your total transaction value. Once booked using the advance payment option, you will have to make the balance payment only at the nearest branch as communicated to you by the call centre within the next 48 working hours. At present, the advance payment option is available only for Buy Foreign Exchange transactions

In Full Payment option, you choose to pay the entire amount of transaction at one go using any one of the payment solution available with you.

While booking Foreign Exchange on thomascook.in, on the last phase which is payment page, you will get an option for Advance Payment option and blocking the rate for your transaction.

No. You may choose between making an advance or full payment for your Foreign Exchange currency needs, depending upon your convenience.

The advance amount that you need to pay for blocking the rate for your Foreign Exchange requirement will depend upon the order value. You will get to know the exact amount during the transaction.

No. You will have to make the balance payment at the branch during the fulfilment of your Forex booking.

Once you have made the advance payment, you can visit the nearest Thomas Cook branch, as communicated by our call centre executive, and make the balance payment within the next 48 working hours.

In case we don’t receive the balance payment within the next 48 working hours, the advance amount paid by you will be forfeited and you will have to make a fresh transaction.

Once we confirm the receipt of your payment of Advance booking amount, your Foreign Exchange rate will be applicable for the next 48 working hours.

Once at the branch, you will be communicated about the payment modes available for the balance amount. Generally, the payments options available at a Thomas Cook branch are credit/debit card, cash (limit Rs. 50,000/-), DD, cheque, NEFT/RGTS. However, the available payment mode for your transaction may vary and the same will be communicated by the branch at the time of fulfilment. In case you opt for card payment, a payment gateway charge will be applicable on the same. This additional payment gateway charge will depend upon your bank and will be communicated to you at the branch.

No. You can use a different payment mode for the balance amount depending upon the same communicated by the branch.

In case of cheque/DD payment for the balance amount, you will receive your Foreign Exchange currency only after the realization of the cheque or DD. In case of NEFT/RTGS, the branch will dispense the foreign exchange currency after the money is realized in the TCIL account.

In case of card swipe, the branch will dispense the foreign exchange currency once the card is swiped successfully at the branch.

You will need a copy of the confirmation page which you receive on completion of payment on our website along with the KYC documents mandatory for Foreign Exchange transactions in India. In case of Private Visit the KYC documents needed are Valid Passport, Air Ticket and Visa copy (wherever applicable). In case of business travel, LERMS letter will be required additional to the above documents. In case of student travel, i20 form provided by the college us required additionally to the KYC documents for private visit.

A travel visa is a travel document which conditionally allows a person to enter or leave the region for which it is issued. A visa application in advance of arrival gives the country a chance to consider the applicant's circumstance, such as financial security, reason for applying, and details of previous visits to the country. A visitor may also be required to undergo and pass security and/or health checks upon arrival at the border.

It depends. An Indian citizen will get benefit from many favourable travel arrangements with countries around the world. For several countries, you will need a valid travel visa in order to enter.

It depends. An Indian citizen will get benefit from many favourable travel arrangements with countries around the world and the fee may be waived off. In other circumstances, one will have to pay for the visa.

This depends on the country you’re visiting. Some visas will be issued the same day; others can take weeks (or even months) to process.

- Transit visa- for passing through the country to a destination outside that country - Short-stay or visitor visa- for short visits to the host country - Tourist visa - for a limited period of leisure travel, no business activities allowed - Visa for medical reasons- for undertaking diagnostics or a course of treatment in the host country's hospitals - Business visa - for engaging in commerce in the country - Residence visa – for people obtaining long-term residence in the host country - Immigrant visa - for those intending to immigrate to the issuing country - On-arrival visa (also known as Visa On Arrival, VOA), granted at a port of entry - Electronic visa - The visa is stored in a computer and is electronically tied to the passport number; no label, sticker or stamp is placed in the passport before travel

By submitting basic documents like: • Valid passport • Completed visa application • Passport/Visa size photos • Payment of required fees • In some cases, additional identification such as a driver’s license, birth certificate, or bank statement showing that you the necessary funds to complete your journey • Some countries require a copy of your travel ticket

You can pay for your visa application online with thomascook.in, get the list of mandatory documents for your visa, enter your personal and passport details , select a nearby branch where you would go along with your documents and application forms. #

It’s a product which takes care of your Flights, Hotels, Sightseeing, Travel Insurance, Transfers and Visa’s if required into one price. However it’s not necessary every Holiday package includes all above services, it completely depends upon the inclusion and exclusion of the package you are planning to book.

These are tours which have fixed departure dates and Tour escorts.

It is always advisable to book your tour well in advance of your choice to confirm your hotel and Flight reservations.

“Two people in one room”

This means, the rates are for one person in a room which is shared by two.

A half-board meal plan is inclusive of breakfast and one major meal - either lunch or dinner.

A Full-board meal plan is inclusive of all 3 meals i.e. Breakfast, Lunch and Dinner.

Thomas Cook will provide you assistance for filling your visa however to grant you Visa is completely at the discretion of the Embassy.

Net Banking/International Credit Card/Debit Card/EMI issued in India

We’ll send you an email confirmation for your holidays booking.

In this case, you just need to call on our toll free number 1800 2099 100 and we will confirm your package offline if we have received your payment.

Yes, you can amend the package the way you want it wherever possible by calling our toll free number 1800 2099 100 by paying additional cost or amendment charge if any.

Yes, we can help you buying Travel Insurance, you just need to visit our Insurance section and buy it online.

Yes, we can help you buy Foreign Exchange as well, now you can buy Foreign Exchange online by visiting our Forex section.

No, unfortunately we don’t have this provision to book with multiple credit cards online.

Generally most of the hotels allow guest to book 3 adults in one room by giving an extra bed, however we request you to always reconfirm with our customer support or hotel before booking.

Yes, you need passport with minimum validity of 6 months from the date of travel. Validity of passport may vary depending upon the country you visit. Also we can assist you in getting your Visa’s done. You just need to visit our visa section and fill in the inquiry form and we will take care of the rest.

The type of vehicle provided during travel would be mentioned in the travel details before you book your holidays. Vehicle type purely depends upon the group size and destinations.

Cancellation charges of the holiday package you are selecting would be mentioned in travel details. Also cancellation charges depend when you are cancelling the package and for which country/city you have booked for. To know more you can call our customer support on 1800 2099 100.

If in case you want to cancel your services on tour, there won’t be any refund credited to your account.

You can write us on support@thomascook.in and we will further investigate on your escalations.

Travel insurance is a cover for the risks you might face in your trip, overseas or domestic. Typically, it covers death, personal accident, medical expenses, repatriation, loss/ delay of checked baggage, passport loss and third party liability.

Generally travellers travel for Business or holidays. When on tour you do not want anything to ruin your holiday or business trip, but there are certain possibilities of unexpected occurrence like medical emergence, baggage loss, accident or passport loss can leave you stranded in unknown foreign land. Having Travel Insurance protects you from all such perils.

A standard travel policy covers death, personal accident, medical expenses, repatriation, loss/ delay of checked baggage, passport loss and third party liability.

The cost of travel insurance depends on a number of factors - your age, the duration of your trip, the country you plan to visit and the benefits included in the plan.

The premium is generally charged on a slab basis. There are pre-defined slabs from which you need to select which one you fall into.

TPA stands for Third Party Administrator. The most essential service they provide is cashless medical services. They also provide the necessary information to deal with any problem regarding claims.

You would need to contact our third party administrator and they would arrange for the cashless claims for the medical treatment.

It depends on which policy you have taken and when are you cancelling it. For more information you can call our customer care on 1800 2099 100.

We have tried to give all the information on our website. However in case you need any assistance you can get in touch with our customer support expert on our toll free number 1800 2099 100.

Currency notes are the physical notes. In India we typically use notes of Rs. 10,20,50,100,500 and 1000 denomination. Similarly, each currency has its own denomination set.

Currency Notes which are available in 30 leading currencies of the world at Thomas Cook are a great way to carry foreign currency for your everyday needs during your foreign travel. Thomas Cook has 30 different currencies for your needs and with our expertise we provide notes which are reliable and authentic and which will not land you in trouble when you land abroad.

Maximum limit for foreign currency per traveller for a leisure trip is USD 10,000 in a year as per Indian regulations but only $3000 can be carried as currency notes as per Indian regulations and the balance has to be carried in the convenient form of Prepaid Forex cards or Foreign Currency Travellers Cheques. All these modes are available at Thomas Cook for your ready purchase.

Thomas Cook has served India for over 170 years and has an expertise in identifying currency notes and hence when you purchase currency from Thomas Cook, you can rest assured that your currency notes are genuine and will help you enjoy a good trip abroad.

At Thomas Cook, we believe in respecting your needs and hence we provide a seamless service for you to walk-in to any of our branches with your Valid passport, your confirmed tickets or Visa, Basic Travel Quota (BTQ) Form and Residence Permit in case of Foreign Nationals and a LERMS letter (For business travel) and purchase your foreign currency notes. In case you prefer to buy online, just fill in the details on the left of this page and book your currency online.

The Foreign Currency Travellers Cheques are convenient and easy to use while travelling abroad and allows you the convenience of cash as well as purchases (At select establishments) and hence are a great way to carry your foreign currency while travelling.

Thomas Cook makes it convenient for you to carry your money in the following currencies through a Foreign Currency Travellers Cheque: United States Dollars (USD) Great Britain Pounds (GBP) EURO Japanese Yen (JPY) Australian Dollars (AUD) Canadian dollars (CAD)

The Foreign Currency Travellers Cheques are accepted worldwide in over 400,000 locations spread across 200 countries. They can either be encashed or used at Exchange bureaus, Banks, Hotels Shops, Restaurants and other establishments, thereby making your travel smooth and hassle free.

Always follow the procedure below to keep your money safe. 1. Sign: As soon as possible, sign your name in the upper left corner to help protect yourself in case of loss or theft. 2. Record: Write down your serial numbers and keep them with you when you travel, separate from your Travellers Cheques. 3. Protect: Safeguard your Travellers Cheques as you would cash. 4. Use: To pay, sign your Travellers Cheque in the lower left-hand corner in front of the person accepting your Cheques.

Every Travellers Cheque issued at Thomas Cook is secure and has Signature based Security to ensure your money is secure in your hands. Hence, even if they are lost, they cannot be used unless the signatures on your Travellers Cheque and at the encashment point/merchant establishment match along with that on the Photo ID proof.

In case you lose your Travellers Cheque, you can easily report it by following the simple process outlined by American Express below: 1. Locate serial numbers. Have the serial numbers for your lost or stolen Travellers Cheques on hand when you call the American Express Customer Service. 2. Call an American Express Travellers Cheque Customer Service Centre as soon as possible to report the loss and open a claim. Use the search tool on to the right to find the customer service number for your current location. Service Centres handle claims 24 hours a day, 7 days a week. 3. Plan delivery: During this call, American Express will help determine the best way for you to obtain a refund. Refunds are available at American Express Travel Service Offices and partner locations around the world. * Terms, conditions and restrictions apply. Identification and proof of purchase required.

Yes. When you return back to India, you can encash any unused Foreign Currency Travellers Cheques issued by us, at any of the Thomas Cook Branches.

Valid forever! You can save any unused Travellers Cheques for future trips.

Thomas Cook also encashes your Travellers Cheques across its network in India. Procedure: Request for encashment at a Thomas Cook branch and ensure that the travellers cheques: a. Bear the prominent Security Features b. That the Travellers Cheques bear no obvious erasures c. That they all bear one signature i.e. the Original Signature and that none of them are in a blank condition. Soon as this process is done, you can receive your money. Thomas Cook respects your needs and provides convenient service for your foreign exchange needs.

Thomas Cook's offerings in Prepaid Forex Cards have only one objective to make travelling abroad a truly memorable experience. Available off the shelf at your nearest Thomas Cook Branches and locations across 82 cities, the Thomas Cook Borderless Prepaid Card gives you best in class security, and the speed & flexibility of a plastic. The Thomas Cook Borderless Prepaid Card is a secure, convenient and easy way to carry money and make payments whenever you travel abroad. Once loaded in India, it can be used to pay for your shopping, food and other expenses with one simple swipe across 31.4 Million merchant establishments globally who accept a MasterCard. You can also use it to get ready cash whenever you want from over 1.9 Million MasterCard ATMs globally.

US Dollar British Pound Euro Japanese Yen Australian Dollars Canadian Dollars Swiss Francs Singapore Dollar

The Thomas Cook Borderless Prepaid Card is reloadable and valid for a period of 5 years from the date of issue printed on the card. Within this period you can use this Prepaid Forex Card as many times as you like. On your next trip overseas, you can recharge your Card at a Thomas Cook branch. Simply fill in the reload coupons given to you along with the necessary documents; your Card will be credited with the new amount within hours. This is subject to RBI regulations. (For latest on RBI regulation: www.rbi.org.in)

Since this is a Foreign Currency card, usage is limited only to foreign countries excluding India, Nepal and Bhutan as per RBI guidelines.

Thomas Cook allows you the convenience of retaining your card and reloading it before your next trip abroad so that you can use the same card the next time you travel.

The Card can be encashed only after your return to India. Furthermore, the last transaction done on the card should be more than 10 days prior to the date of encashment. For refund of the residual or unutilized balances you can approach any of the Thomas Cook branches irrespective of where the card was issued. You need to complete the refund form and submit a copy of your passport alongwith the form and claim your refund at the best possible rates.

If you need to send money abroad, all you need to do is simply visit a Thomas Cook branch or request us to contact you and experience the expertise of our well trained advisors make it easy for you to send money abroad with the right documentation and process and even suggesting modes of transfer so that you can send money abroad in a fast, reliable and convenient manner.

Yes. At Thomas Cook, we respect your needs and transfer your money quickly and reliably. All you need to do is visit the Thomas Cook branch, provide necessary documents and once verified, your care and love shall reach the hospital in London quickly and reliably.

With Thomas Cook, sending fees to college is fast and easy. We offer customized solutions to students looking to study abroad which allow all their foreign currency, air tickets and visa needs to be met under one roof itself. So walk in to a Thomas Cook branch and we shall solve all your foreign exchange related needs.

At Thomas Cook, we respect your needs and our advisers will help you get the right solutions from a range of products Currency Notes, Prepaid Forex Cards and Travellers Cheques so that your trip abroad is smooth and hassle free.

At Thomas Cook, you can get Foreign Exchange upto 60 days in advance of your personal/business trip. In case, you do not travel during that period, the foreign exchange should be surrendered to Thomas Cook.

Foreign exchange for your personal/business foreign trip can be purchased from Thomas Cook against rupee payment in cash only up to Rs. 50,000/-. However, if the Rupee equivalent exceeds Rs. 50,000/-, the entire payment should be made by way of a crossed cheque/ banker’s cheque/ pay order/ demand draft/ debit card / credit card / prepaid card only. Please note that providing a PAN Card is mandatory for payments above INR 25,000.

Thomas Cook is a leader in Foreign Exchange and respects your need for convenience. We have an online Forex ordering tool through which you can buy your forex which shall be handed over to you post verification of documents and receipt of payment.

For business trips abroad to countries, (other than to Nepal and Bhutan), you can avail of foreign exchange up to USD 25,000 per visit. Release of foreign exchange exceeding USD 25,000 for business travel abroad (other than to Nepal and Bhutan), irrespective of the period of stay, requires prior permission from the Reserve Bank.

Visits in connection with business, deputation by company, attending of an international conference, seminar, specialised training, study tour, apprentice training, etc., are treated as business visits.

Thomas Cook offers a wide range of solutions in Foreign Exchange including Foreign Currency Demand Drafts for your needs. We can help you get a Foreign Currency Demand Draft in 9 different currencies: US Dollar (USD) Euro Australian Dollar (AUD) Great Britain Pound (GBP) Swiss Francs (CHF) Singapore Dollars (SGD) Japanese Yen Canadian Dollars (CAD) New Zealand Dollar (NZD)

Yes. Along with your Foreign Exchange requirements like University Fees and Living expenses, Thomas Cook can help you with your Visa processing in a reliable and efficient manner.

Thomas Cook helps you send your money within 48 hours* to your foreign college or university once all documentation is completed and verified.

Yes! Your parents can regularly send you money from any Thomas Cook branch at the best available rates and we shall ensure it reaches you in a fast, reliable and convenient manner.

You should purchase a Prepaid Forex Card for him from Thomas Cook before he travels and reload it as and when required once he is abroad. This will ensure that your son will have access to his monies in the fastest manner possible. You may also choose to send a Wire Transfer through Thomas Cook for his expenses.

Through Thomas Cook, you can get foreign exchange up to the amount prescribed by the country of emigration or USD 100,000. You can draw foreign exchange up to USD 100,000 on self- declaration basis from any Thomas Cook branch in India This amount is only to meet the incidental expenses in the country of emigration. No amount of foreign exchange can be remitted outside India to become eligible or for earning points or credits for immigration. All such remittances require prior permission of the Reserve Bank. If your requirement exceeds USD 100,000, you can get the same provided you get a prior approval from the Reserve Bank of India.

Yes. You can carry upto USD 10,000 as per RBI regulations. You can choose from Prepaid Forex Cards in 8 different currencies, Travellers Cheques in 6 different currencies or Currency Notes in 30 different currencies for your requirements. Please note that Foreign Currency Notes can be carried only upto a maximum of USD 3,000. The balance needs to be carried in a Prepaid Forex Card or in Foreign Currency Travellers Cheques.

Yes. Thomas Cook can help you send that money as per requirement via Foreign Currency Demand Drafts in 9 different currencies and Wire Transfer.

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EMI stands for Equated monthly Instalments. It is one of the flexible ways of paying for your Flights, Hotel and Holiday bookings in monthly instalments over a period of 3, 6 or 9 months instead of paying all at once. This facility is provided by your bank.

On Make “Payment page” select Pay by “EMI option”. Currently you can only pay EMI using Domestic credit cards.

You can select from 3, 6 or 9 months payment option. This means you can make your payment in 3 equal instalments over 3 months, 6 equal instalments over 6 months or 9 equal instalments over 9 months.

You need to pay one time Bank processing Fee which will be displayed on your “Pay by EMI page”.

Yes, the credit limit on your card would be blocked till the time your amount is cleared.

You need to get in touch with your Bank to know more on this.

It would be under the name of Thomas Cook (I) Ltd.

If you want to close your credit card account in the middle of your EMI tenure, you will be asked to clear the entire amount due before the card account is closed.

You can contact your bank and request them to cancel the EMI. They will confirm the remainder amount to you, once you accept, the bank can action your request.

If the ticket is eligible for a refund, the refund amount after the deduction of the cancellation charges is reversed to the card account. Please note, that on cancellation of the ticket the EMI does not get cancelled automatically. The credit for the refund is credited immediately; however the EMIs will continue. If you require, your EMI to stop, you can call up your bank and request for the cancellation of the EMI. Please note that the processing charges will not be refunded and the refund is subject to the cancellation charges as given in the booking policy.

Bookings of Rs. 2,500 and above are eligible for an EMI term. This minimum fare does not include the processing fee.

We will send the refund back to the bank for the single ticket after deducting the relevant cancelation charges. The refund for that ticket would be credited to your account; however the EMI for all the tickets would continue as it is. You can choose to cancel your EMI’s by contacting your bank

Thomas Cook will send the refund back to the bank for all the tickets and deduct the relevant cancelation charges. The refund is reversed to the card account in 7-14 working days. Please note, that on cancellation of the ticket the EMI does not get cancelled automatically. The credit for the refund is credited immediately; however the EMIs will continue. If you require, your EMI to stop, you can call up your bank and request for the cancellation of the EMI. Please note that the processing charges will not be refunded and the refund is subject to the cancellation charges as given in the booking policy.

Debit cards, credit cards (cards issued by Visa, Master and American Express), Net Banking, EMI Currently we accept only cards issued in India.

The CVV is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV code during your transaction to make sure that the card is in your possession.

For Visa/MasterCard: Your CVV is the three digit code after the last four digits of your credit card number on the back of the card within the signature field. For American Express: Your CVV is the four digit number on the front right hand side of the card above the card number.

Your purchase will be charged under Thomas Cook (I) Ltd.

Verified by Visa is a product offered by Visa in conjunction with the bank that’s issued your card. VBV uses personal passwords or identity information to help protect Visa card numbers against unauthorized use. VBV is available for most Visa cards from participating financial institutions

VBV provides an extra level of protection for online shopping and helps to prevent unauthorized online use before it can happens.

You can ask the help desk or Call Centre of the card issuing bank and confirm whether or not your card offers the VBV facility.

VBV protects your existing Visa card with a password that’s been created by you and provides the added assurance that only you can use your Visa card online. For more details on VBV, please visit http://usa.visa.com/personal/security/visa_security_program/vbv/verified_by_visa_faq.html

MasterCard Secure Code is a unique service that uses a private code to help protect your card against unauthorized use when you shop at participating online merchants.

MasterCard Secure Code (The MasterCard Secure Code Program) is a comparable security facility to VBV. For more details visit http://www.mastercard.us/securecode.html

We do not store any credit card numbers at our end; your details are directly recorded with the respective banks.

‘Net Banking’ is a mode of payment that allows you to pay for the services offered at Thomas cook by direct debit from your bank account.

If you have a bank account with which you can make online transactions, then yes, you can definitely use the ‘Net Banking’ option on our website.

After a successful transaction, your account will get debited immediately.

Just contact your bank’s helpdesk and they will help you with your net banking password.

This generally happens when you take too long then the expected time to make payment. You need to go back to Thomas Cook page and make a fresh booking.

This happens when your payment transaction does not get verified at your Bank debit gateway. If amount has got deducted from your account, do not panic, your amount would be reversed to your account within 7 working days.

We have partnered with Bill Desk and have allowed them to collect your payment on our behalf. You don’t need to worry its Safe.

The account that you used for payment will get credited with the refund amount within 7 working days.

Allahabad bank, Andra Bank, Axis Bank, Bank of Bahrain and Kuwait, Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Catholic Syrian Bank, Central Bank of India, City Union Bank, Corporation Bank, Deutsche Bank, Development Credit Bank, Dhanlakshmi Bank, Federal Bank, IDBI Bank, Indian Bank, Indian Overseas Bank, Indus land Bank, ING Vysya Bank, Jammu and Kashmir Bank, Karnataka Bank Ltd, Karur Vysya Bank, Kotak Bank, Laxmi Vilas Bank, Oriental Bank of Commerce, Punjab and Sind Bank, Punjab National Bank, Shamrao Vitthal Co-operative Bank, South Indian Bank, State Bank of Bikaner and Jaipur, State Bank of Hyderabad, State Bank of India, State Bank of Mysore, State bank of Patiala, State Bank of Travancore, Syndicate Bank, Tamilnad and Merchantile Bank Ltd, UCO Bank, Union Bank of India, United Bank of India, Vijaya Bank, Yes Bank Ltd, ICICI Bank.

EMI stands for Equated monthly Instalments. It is one of the flexible ways of paying for your Flights and Hotel bookings in monthly instalments over a period of 3 12 months instead of paying all at once.

On Make “Payment page” select Pay by “EMI option”. Currently you can only pay EMI using Domestic credit cards.

You can select from 3, 6, 9 or 12 months payment option. This means you can make your payment in 3 equal instalments over 3 months, 6 equal instalments over 6 months, 9 equal instalments over 9 months or even 12 equal instalments over 12 months.

You need to pay one time Bank processing Fee which will be displayed on your “Pay by EMI page”.

You don’t need to pay any interest if you choose to pay by EMI. Your payment is completely interest free regardless of tenure.

Yes, the credit limit on your card would be blocked till the time your amount is cleared.

You need to get in touch with your Bank to know more on this.

It would be under the name of Thomas Cook (I) Ltd.

If you want to close your credit card account in the middle of your EMI tenure, you will be asked to clear the entire amount due before the card account is closed.

You can contact your bank and request them to cancel the EMI. They will confirm the remainder amount to you, once you accept, the bank can action your request.

If the ticket is eligible for a refund, the refund amount after the deduction of the cancellation charges is reversed to the card account. Please note, that on cancellation of the ticket the EMI does not get cancelled automatically. The credit for the refund is credited immediately; however the EMIs will continue. If you require, your EMI to stop, you can call up your bank and request for the cancellation of the EMI. Please note that the processing charges will not be refunded and the refund is subject to the cancellation charges as given in the booking policy.

Bookings of Rs. 2,500 and above are eligible for an EMI term. This minimum fare does not include the processing fee.

We will send the refund back to the bank for the single ticket after deducting the relevant cancelation charges. The refund for that ticket would be credited to your account; however the EMI for all the tickets would continue as it is. You can choose to cancel your EMI’s by contacting your bank.

Thomas Cook will send the refund back to the bank for all the tickets and deduct the relevant cancelation charges. The refund is reversed to the card account in 7-14 working days. Please note, that on cancellation of the ticket the EMI does not get cancelled automatically. The credit for the refund is credited immediately; however the EMIs will continue. If you require, your EMI to stop, you can call up your bank and request for the cancellation of the EMI. Please note that the processing charges will not be refunded and the refund is subject to the cancellation charges as given in the booking policy.

Cash on Delivery is an alternate payment mode to our existing payment options of Credit Card, Debit Card and Net Banking.

Once you select your product, on payment page you need to select the payment option of “Cash on Delivery”. Upon selecting this option we will hold your booking on the backend and once you handover the payment to our vendor we will confirm your booking and email it to you within 2 hours. (Above is applicable if customer is making payment in Cash)

We will be holding your booking for 48hrs, if you fail to make the payment, system will release your booking.

Our representative from Ghar Pay will collect the payment from you within 24 hours.

Our representative will contact you on the number provided and set up an appointment. However, do remember that the booking can be kept on hold only for 48 hours. If you fail to make a payment in that duration, then the booking will be released.

Our representative will set up a convenient time and meet you in the next 24 hours to collect payment. The airline/ hotel systems allow us to hold the booking only for a short period of time. If we are unable to confirm the payment collection in that time, we will have to release the booking.

Currently the option is available for flights, insurance and holiday bookings. However, we would be introducing this option for other products very soon. However, please note that this option is available on select products which allow us to hold the booking for a 24/ 48 hour period.

No, it’s only available in selected locations within India.

Yes, you can cancel your booking by calling us on our Toll Free number 1800 2099 100.

If you have made payment through cheque or cash, we will issue the cheque of refund amount if any, on the same name from whom we got it while confirming payment.

Cash on delivery is available on select products and is typically available for travel dates which are 15 or more days from the date of booking. Currently the option is available for flights, insurance and holiday bookings. However, we would be introducing this option for other products very soon.

Most hotels allow additional guests to stay in a room by charging extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, you can check directly with your hotel for their extra guest charges and the maximum number of people allowed in the room you’ve booked.

When making your booking, select the number of children traveling with you from the ‘Children’ drop down box. If you select 1 child, our search will give you the price of a double room with child.

Contact our Customer Support Team on out toll free number 1800 2099 100 with your request and we’ll do our best to get you what you ask for. However, your request is ultimately subject to availability when you arrive at the hotel.

Yes, your credit card will be charged immediately for all reservations made through our website.

You will receive an email and sms confirming your services booked with Thomas Cook.

No, you don’t. If you really want to, though, contact us at support@thomascook.in to confirm your reservation. You can also contact the hotel directly if you prefer.

If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within fifteen minutes, let us know at support@thomascook.in and we’ll send you your confirmation details. You could alternatively also log into your account with Thomas Cook and check your booking status

If you don’t receive an email after making a reservation, it could be that you have mentioned wrong email address or your Internet Service Provider must have blocked the email thinking it was spam. Check your spam folder and add our email address support@thomascook.in to your address book so that it doesn’t get filtered out next time. In the meantime, contact us on our toll free no 1800 2099 100 or write us on support@thomascook.in so we can send you an email confirmation. You could also check your booking status and details by logging into your account with Thomas Cook

Your details should reach hotel within a day’s time. Please note, this does not apply to the bookings made for same day. For more information on this you may contact us on 1800 2099 100 or write us on support@thomascook.in There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won’t have your name on the reservation until approximately 24 hours before you arrive.

Typically, the hotel checkin time is after 2:00 pm (local hotel time) however we request you to please check with your specific hotel for its exact checkin time.

Since your reservation is guaranteed with a credit card, hotel is obliged to hold your room until 7 am, the day after your planned your arrival date. However, it is always a good practice to contact the hotel directly and inform them about your arrival details.

Early check in is always subject to availability and the final confirmation rests with the hotel. If you need an early check in, you should contact the hotel directly and place a request.

Your invoice is emailed to you along with the booking confirmation. However, if you have not received your invoice, you could login into your account on our website and follow the below mentioned steps to get an invoice/ receipt copy My Account: My Booking: Search your booking: Print. However, if you don’t have an account with us, drop us a mail at support@thomascook.in and we would send you a copy of your invoice

Domestic Hotels booked on our website can be cancelled online. However, for international hotels you will need to send us an online request for cancellation

The cancellation charges depend on the hotel, time of stay (‘season’ time, ‘offseason’ time), and time of cancellation. To know what’s applicable in your case, check the hotel’s booking policy mentioned on the booking page while making the reservation. Apart from the cancellation charges levied by the hotel, Thomas Cook charges a fee of Rs. 300 for every Domestic hotel cancellation. Charges may differ from Hotel to Hotel for International hotel transactions.

It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation. However, please note, irrespective of what the hotel’s booking policy says, you cannot cancel your booking on the day that you’re supposed to checkin.

We will credit the money back to the same account you used while making the booking.

Our support team credits the refund within 10 working days for normal cancellation. However it might reflect in your card statement only on the next billing cycle for certain banks. If it has been more than 10 working days, please cross check with the bank or you can get in touch with us on our toll free number 1800 2099 100 or you can write us on support@thomascook.in

You can first check with your bank if any refund has been processed from Thomas cook, alternately you can call us on our toll free number 1800 2099 100 or write us on support@thomascook.in

Sorry, we don’t support modification to hotel bookings. You will have to cancel your existing booking and make a new one.

Yes you can book Infant online while booking your domestic hotels, however we request you to please get in touch with our customer support team on our toll free number 1800 2099 100 in order to book infants while booking International hotels.

For Indian Nationals: You can show Voters ID, Driving License or Passport. For Foreign Nationals: You can show your Passport.

If you need additional information about any particular Hotel, you can drop us an Email on support@thomascook.in or you can call on our toll free number 1800 2099 100.

Hotel's phone number would be sent to you on completion of your booking.

All you need to carry is the printout of the confirmation voucher which Thomas Cook has sent.

You can drop us an Email on support@thomascook.in or you can call on our toll free number 1800 2099 100 to place your request.

You can drop us an Email on support@thomascook.in or you can call on our toll free number 1800 2099 100 to place your request or you can also get in touch with the Hotel directly.

Room categories are always mentioned on website, In case if it’s not mentioned, it means Hotel has Air Conditioned rooms only. If you still want to re-confirm you can reach us on our toll free number 1800 2099 100 or may get in touch with the Hotel directly.

You get this message when you spend more than expected time on a particular page. To avoid this, we request you to not spend more time on one particular page and proceed with the booking process. If in case your session gets expired, you need to start from fresh.

We have the best available deals in the market and hence there is very low possibility that there could be difference in fares. However if you find anything cheaper than our portal you may send it to us and we will look into the same. While doing this comparison you need to ensure that comparison is done for same date, same hotel, room type and it’s not booked/searched under any promotion.

E ticket (electronic tickets) is a paperless electronic document with all the flight details. You can print the same and carry it along with you at the airport counter to check in for your flight.

Yes, tickets can be booked online by registering on the website. You can register during booking the ticket as well.

No, booking cannot be allowed without registration as a security measure. You will need to atleast use E-mail address which automatically registers you. It is advisable that you register. This will enable you to access all of your bookings anytime and make changes if any.

A maximum of 4 seats can be booked at one time. If you need to book for more than 4 travelers you will have to recomplete the booking process for the additional travelers. You can also get in touch with us for the same.

We request you to please clear your browser cache (to know more please refer to your browsers FAQ) and try the search again. If you still don’t get any flight results, it may either be because there are no flights available for that route.

You will receive an email and sms confirming your services booked with Thomas Cook.

You’ll receive your eticket details to the email address you gave us when you made your reservation.

No, you don’t. However If you still want to re-confirm, you can do the same by writing to our Customer Support Team at support@thomascook.in or by contacting the airline directly.

Yes, you will have to login on our portal where you will find the following options My Accounts : My Booking : Search your Flight Booking by date or entering reference number: Print E-ticket.

Yes, customers will have to carry the credit card or a copy of the credit card with the cardholder’s signature for verification purpose.

Yes, but proof /copy of the Credit Card needs to be submitted /shown at the counter for verification. Hence ask the passenger to carry a copy of the credit card with the cardholder’s signature.

You need to show your confirmed eticket at the checkin counter. The airline representative will issue your boarding pass at that time.

There could be some technical issue because of which your booking is not happening. In case you are stuck at a page and are not able to move forward, please take a screen shot and send it across to our customer support team @ support@thomascook.in. Alternatively you can also call up our Toll free number 1800 2099 100 for support.

Yes, customers can book services using International cards issued in India. However, we do not accept credit cards issued outside India currently.

Yes you can. However please specify the temporary address in India in address for communication.

You will have to call the specific airline directly, because they have the final authority in changing the passenger’s details.

Unfortunately, a child cannot be added to an existing reservation. You will need to book a separate ticket for your child with the airline directly.

Please do not panic. Your money is safe. Please call up the Toll free number 1800 2099 100 and speak to our customer care executive who will assist you with your booking.You should immediately call up the Toll free number 1800 2099 100 and speak to our customer care executive who will assist you with your booking.

Senior citizen fares are available in case of railway tickets. There are no special fares for flight tickets.

You will need to get in touch with the airline directly.

We appreciate and value your support, we can also assure that all price in our portal are the best discounted in the market.

For all the Domestic flights the baggage allowance is 20kgs for checked-in baggage and 5 kgs for cabin baggage. These are subject to change any time hence please confirm the same after booking the tickets with the Airline or our Toll free number 1800 2099 100.

It is not the number of bags that is accounted it is the weight that a passenger can carry. However we recommend you to please check on same with the respective Airline.

Yes, customers can carry their laptops. However carrying any electronic device is subject to approval by Airport authorities.

Yes, from the airline (via mail/sms) we also recommend that you call the airline on the date of travel and re-confirm the timings.

If you miss your flight the applicable cancellation charges will be levied, if you are at the airport you can approach the airline and re-book your ticket by paying the difference in fare.

Yes you can re-book a new flight; however, it is up to the discretion of the airline. The airline on which you were scheduled to travel may transfer you to another airline or pay you full refund in case you wish to cancel your journey.

Yes, we can help you get a preferred seat of your choice, please call our toll free number - give the reference number or Mail to our support team at support@thomascook.in. We will definitely send the request from our end to airline; however confirmation of the same is subject to availability from the airline.

Yes, it depends from Airline to Airline; to know more on this we request you to please get in touch with the airline directly.

Yes, tickets that are booked on our portal www.thomascook.in can be cancelled online.

1)Domestic Tickets have to be cancelled at least 4 hrs prior to the departure. 2)International tickets should ideally be cancelled 48 hrs prior to the departure date. The cancellation penalties will vary from airline to airline. Any Last minute cancellation will lead to heavy penalty charges, sometimes No - Show. 3)This depends from Airline to Airline and hence is subject to change without any prior notice.

You will have to send an online cancellation request form by login on our website and by following below steps - Log-in - My Accounts : My Booking: Flight/rail/hotel: enter reference number: Cancel. At the same time you need to send us an email on support@thomascook.com mentioning your Reference number.

Once you cancel the booking, our team will check on same with the Airline and if any refund needs to be processed the same would be credited back to the same account (credit / debit card or internet banking) which was used while making booking.

Refund usually gets credited anytime between 6-7 working days for normal cancellation. If it has been more than 6-7 working days, please cross check with the bank. You can also call our toll free number on 1800 2099 100 to check on your refund status. For partial cancellation we cannot define the time frame as it depends from case to case and Airline to Airline.

If the flight you booked got cancelled, you are entitled to a full refund, in most cases. We request you to cancel your booking online first. Once you have done this, please send an email on support@thomascook.in along with your Thomas cook reference ID and if you mention that your flight was cancelled, we will make sure you get a full refund, after verifying the same with the airline.

Cancellation charges depend on the Airline, Sector, Class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation.

We strongly recommend that you let us know immediately after cancelling directly with the airline. Your refund would be processed back within 7 working days if any.

You need to call our support team on our Toll free no 1800 2099 100 and we will get it done for you if Airline permits us to do so.